The Detroit Land Bank Authority is an equal opportunity employer. No applicant shall be discriminated against on the basis of race, religion, color, age, gender, national origin, disability, or other criteria prohibited by the City, State or Federal law.
To qualify for a job, an applicant must meet the education, training, experience and any applicable license or certificate requirement for the job position. It is the applicant’s responsibility to provide acceptable proof of their work record and history.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assist in preparing, maintaining, and upholding procedures for logging, reporting and statistically monitoring PC performance.
Accurately document instances of hardware failure, repair, installation, and removal.
Assist in developing long term strategies and capacity planning for meeting future computer hardware needs.
Support development and implementation of new computer projects and new hardware installations.
Oversee the daily performance of computer systems; run diagnostic programs to resolve problems.
Set up equipment for employee use, perform or ensure proper installation of cable, operating systems, and appropriate software.
Develop training materials and procedures and/or train users in the proper use of hardware and software.
Answer users inquiries regarding computer software and hardware to resolve problems.
Prepare reports as requested by management
Maintain historical records by documenting system changes and revisions
Maintain confidence and protect operations by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Install, modify, and repair computer hardware and software
Install, configure, and support network switches and firewalls
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Follow up with users to ensure issue has been resolved
Perform additional duties as directed by the Operations Manager
QUALIFICATIONS (Knowledge, Experience, Skills)
Bachelors degree in Computer or Information Science (or related field)
2-3 years previous experience which can be obtained through summer employment or internships while pursuing a Bachelors degree
Experience with desktop operating systems including Windows 7, Windows 8.1
Extensive application support experience
Experience working in a team-oriented, collaborative environment
Knowledge of basic computer hardware and software
Working knowledge of a range of diagnostic utilities
Must know how to diagnose technical problems and develop solutions for them
Ability to absorb and retain information quickly
Ability to effectively prioritize and execute tasks in a high-pressure environment
Proven analytical and problem-solving abilities
Keen attention to detail
Highly self-motivated and directed
Good understanding of the organizations goals and objectives
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Strong documentation skills